Shipping Policy
1. Order Processing Time
All items are made-to-order to ensure the best quality. Please allow 3–4 business days for production before your order is shipped.
2. Shipping Time & Cost
| Region | Estimated Delivery | Cost |
|---|---|---|
| USA | 5–15 Business Days | $6.99 |
| UK & Europe | 7–15 Business Days | $6.99 |
| Other Countries | 10–20 Business Days | $6.99 |
3. Tracking Information
Once your order ships, you will receive an email with your tracking number. If you don’t see it, please check your spam/junk folder.
You can track your package status here:
Track My Order (17track)
4. Shipping Fee
Standard Flat Rate: $6.99 for all destinations worldwide.
*Please note: Packages returned due to incorrect or insufficient address information will require a reshipping fee to be covered by the customer.
5. APO/FPO/DPO Addresses
We support shipping to APO/FPO/DPO addresses. However, please note that delivery may take longer (up to 25 business days) and may require pickup from your local postal office.
6. Customs & Import Duties
Customs and import duties are not included in the item price or shipping fee. These charges are the buyer's responsibility and vary by country.
If a package is refused due to customs fees and returned to us, the refund issued will be minus the original shipping cost.
7. Restricted Shipping Locations
Due to logistics limitations, we are currently unable to ship to the following areas:
Bolivia, Cameroon, Caribbean, Curaçao, Baumholder, Guatemala, Guernsey, Guinea-Bissau, Isle of Man, Jersey, Montenegro, Niue, American Samoa, Sao Tome and Principe, Saint Martin, Solomon Islands, Somalia, South Sudan, Libya, Syria, Tokelau, Tristan da Cunha, Yemen, Saipan, Saint-Pierre and Miquelon.
8. Missing Package & Support
If your package has not arrived within the estimated timeframe, please contact us within 6 months of shipment. Overdue claims may not be accepted by the carrier.
Contact Us: support@HeyShapely.com