Shipping policy
1. Order Processing Time
Orders are normally prepared within 3–4 business days after payment confirmation. Processing time is separate from shipping time. During holidays, promotional events, or other high-volume periods, processing may take slightly longer. You will receive a shipping confirmation email when your order has been dispatched.
2. Shipping Time & Cost
United States: 5–15 business days after dispatch
United Kingdom and Europe: 7–15 business days after dispatch
Other eligible destinations: 10–20 business days after dispatch
Standard shipping costs $6.99 USD. Eligible orders with a merchandise subtotal of $79 USD or more qualify for free standard shipping. Delivery times are estimates and are not guaranteed.
3. Tracking Information
Once your order ships, you will receive an email with your tracking number. If you don’t see it, please check your spam/junk folder.
You can track your package status here:
Track My Order (17track)
4. Shipping Fee
Standard Shipping: $6.99 USD
Free Standard Shipping: Available on eligible orders with a merchandise subtotal of $79 USD or more after discounts.
Shipping availability and the final charge will be displayed at checkout.
5. APO/FPO/DPO Addresses
We support shipping to APO/FPO/DPO addresses. However, please note that delivery may take longer (up to 25 business days) and may require pickup from your local postal office.
6. Customs & Import Duties
Customs and import duties are not included in the item price or shipping fee. These charges are the buyer's responsibility and vary by country.
If a package is refused due to customs fees and returned to us, the refund issued will be minus the original shipping cost.
7. Restricted Shipping Locations
Due to logistics limitations, we are currently unable to ship to the following areas:
Bolivia, Cameroon, Caribbean, Curaçao, Baumholder, Guatemala, Guernsey, Guinea-Bissau, Isle of Man, Jersey, Montenegro, Niue, American Samoa, Sao Tome and Principe, Saint Martin, Solomon Islands, Somalia, South Sudan, Libya, Syria, Tokelau, Tristan da Cunha, Yemen, Saipan, Saint-Pierre and Miquelon.
8. Missing Package & Support
If your package has not arrived within the estimated timeframe, please contact us within 6 months of shipment. Overdue claims may not be accepted by the carrier.
Contact Us: support@HeyShapely.com